Flight1.com Guide to our Electronic Software Delivery System
Welcome to the Flight1.com guide to our Electronic Software Delivery (ESD) System. Please read the information below by scrolling through the data, or you may jump to a topic via the Table of Contents menu.
The following list will assist you in potential issues using Flight1.com Wrapper distributed titles.
E-Commerce Overview and how to make new purchases.
The newer system (3 big buttons/PayPal compatible)
The classic system (data entry in main screen - no PayPal)
The purchase process (all versions)
How do I reinstall my software?
Reinstall using your Flight1 account login and password (new wrapper only)
Reinstall using your key file (all wrapper versions)
How do I get a Flight1 account, and how do they work?
I get an error during purchase stating that my login or password information is incorrect.
Do I have to pay again to re-download or reinstall my software?
I have Windows Vista and am having trouble running a downloaded EXE.
How do I reactivate my order if I used my key too many times or entered multiple invalid passwords?
I get a MSVBVM60.DLL error message.
I can't start my downloaded application (it never runs), so I can't purchase the software.
I get a DLL or other file error message, or my virus scanner gives me a warning.
I can't connect to the server, I get errors after connecting to the Internet, or get Invalid Key errors.
I get an error during the software unpacking process. I am told to report a certain error number.
My purchase went through OK but nothing happened afterwards. Where is the software?
I still do the above, but nothing happens or I get an error.
I can't find my key file!
I have ordered the software more than once. What should I do?
What if I lost my password, I changed my email address, or need a replacement certificate?
How do I get a refund within 30 days of my purchase?
Where else can I go for support and information?
New Purchases - How the system works
Flight1.com's e-commerce software "wrapper" system is designed to allow product to be delivered to you through a secure, convenient, and easy to use system of distribution that allows you immediate access to the software. The system was specifically designed to give you self-manageable access to your software, and since the system has "prepackaged" the software on your system, you do not need to worry about downloading your software after your purchase.
Once you download and initially run a Flight1.com E-Commerce enabled product you will be presented with a simple to use screen that will allow you to purchase software through our secure and encrypted e-commerce engine. Depending on the version of our E-Commerce Wrapper that is in use with the EXE you have, you will be presented with either of the following screens...
If using the newer type wrapper (with the 3 big buttons):
Button 1. You can enter your Flight1 account information behind button one. This would be an account you opened separately at our new account creation page. Accounts are totally optional and are NOT required. But if you have an account, you can reinstall without needing software keys. See this page for more info on Flight1 accounts.
Button 2. This is required, and it is your name, address, and contact info.
Button 3. This is required also, and it contains the method of purchase you will be using. In this case, you can use either of the 4 major credit cards, or PayPal.
Once data is correctly entered behind at least Buttons 2 and 3, the purchase button will activate.
(This is the latest version of our E-Commerce Wrapper.)
The classic wrapper that has the data entry in the main screen (without the 3 big buttons)
This is pretty straightforward. You simply enter your contact and purchase data in the main screen. This older version does not have access to the Flight1 account system or have the ability to use PayPal.
(This is a classic version of our E-Commerce Wrapper.)
In either of the above screens, there are 2 main options: making a new purchase, or reinstalling your previously purchased software. There are other options also, such as using a digital coupon, product ReadMe information, and more. But we will only focus on purchase and reinstall here.
The purchase process (all versions):
Once the credit card transaction has been validated and approved by our secure servers (we never save complete credit card information on our servers), the ESD system will "unwrap" the core program and create a unique and exclusive ".key" file for you to use for reinstalls (do not forget that if you associated your order with an account, you do not have to use keys for reinstalls). The ESD system also prompts you to backup a copy of the key file for safe storage in case you need to re-extract your software again later.
You will also be notified via e-mail of the successful transaction.
To summarize the entire process (after you enter your information for a purchase):
- Once your purchase is approved, a Key file is saved to a folder on your main hard drive in the company's name. Since "Flight One Software" uses the wrapper, you will get a C:\Flight One Software folder (replace C:\ with your current boot drive if Windows is on another drive). Other companies will of course get a folder different than Flight One Software. Keys are used for reinstall, and are not required if your order is assigned to a Flight1 account.
- You will also get a Proof of Purchase Certificate in HTML format. This has special information that may be required by some vendors for you to access additional services. Never post your certificate information in public.
- Usually a Setup file is unpacked to the same location just listed above.
- In some cases, a license file will be created. This .lic file contains additional information that may be required by the software you are purchasing, and it ties your purchase to your current machine. Do note that this does not permanently tie your order to your machine, just this installation. If you go through the reinstallation process, a new license file will be generated for that machine.
- If you need to service your order (new keys, replacement certificates, lost orders, etc.) you can use our automatic service system at http://www.flight1.com/view.asp?page=wrapperservice.
How to reinstall previously purchased software.
The ability to reinstall is fully implemented, and in many cases just takes a few moments. If you have your product key, or if your order is assigned to a Flight1 account, all you will need is the correct password (along with an Internet connection), to reinstall. In cases where you lost all information pertaining to an order, as long as you have access to your purchase email address, you can retrieve from our automated system all necessary information required for your reinstall. The goal is to allow you to feel confident with your purchase, even if you did not back up your original purchase information or files. Even if you do not have access to your original email address, you can contact us and we can try to help you get up and running again.
How to Reinstall using your Flight1 Account (new wrapper version only).
As described above,there are two different wrapper interfaces you might use. Both interfaces can use key files, and the process of using the key file is similar in each. However with the newer Flight1 accounts system you can also install using your flight one account login name and password (if your order is assigned to your account). The option to use a login name and password is only available with the newer wrapper version which is the one that has the big buttons in the center of the screen (if the EXE you downloaded has the data entry fields in the main screen, than that version will only reinstall using your key file).
We will cover reinstalling with then newer "account" wrapper version first. In the main screen (as noted above in the interface pictures), press the button that says "Click Here to Reinstall". You will be led to a screen that gives you 2 options... to "Reinstall Using Your Key File", or to "Reinstall using your Flight1 Login and Password".
If you have saved your login and password in the wrapper from a previous purchase, your data will have been automatically entered. All you need to do next is click Validate. If your login name and password are not entered, you may enter it, then select the Validate button.
Reinstall Using Your Key File (all wrapper versions)
If you need to reinstall using your key file, simply make sure the key option is selected. Then press the Select Key button. You can then browse to your product key file. After the key is selected, hit the Validate button. You will need to have the last 4 digits of your credit card handy (this is use for verification purposes only), or alternately, you may have a customer selected password. Once everything is ready and the Validate button is selected, the server will login and confirm your information, and then unpack the software.
The Reinstall
screen of the newer style wrapper.
If your wrapper version has the data-entry boxes in the main screen, instead of the 3 big buttons, then you will need to use your key file for reinstallation. Your password for this version will be the last 4 digits of the card used for the original purchase. After the Select Key button is is pressed, you will browse to your key file, enter your password, and then the server will login and confirm your information.
The Reinstall
screen in the classic style wrapper.
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How do I get a Flight1 account, and how do they work?
Flight1 accounts have to be created by you, and are not automatically created when you make a purchase. Please read this KB article for more information on accounts, or click here to open a Flight1 account. Do note that once you create an account, most of your new orders (and many past orders) can be assigned to your account, making reinstall even easier.
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I get an error during purchase stating that my login or password information is incorrect.
It is possible that you are using login data for an account that does not exist. Using an account should only be used if you opened a separate account at Flight1.com. Please read this KB article for more information.
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Do I have to pay again to re-download or reinstall my software?
There are no charges to reinstall. Also, we do not charge you if you need to redownload the product (in all likelihood, our vendors do not charge either). This is because our system is not designed this way. You usually just download the main for-sale product and reinstall!
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I have Windows Vista and am having trouble running a downloaded EXE.
Windows Vista may require special attention. Please see our Vista Information Page for more assistance on Vista issues. Also see this answer.
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How do I reactivate my order if I used my key too many times or entered multiple invalid passwords?
If you are getting messages that require you to reactivate your order, you can reactivate the order yourself via our order reactivation page. Orders will require reactivation after multiple reinstalls, or if you entered invalid password data too many times.
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I get a MSVBVM60.DLL error message when I run a downloaded EXE
MSVBVM60.DLL is a system file that is included with Windows XP and Vista. Some uninstallers may mistakenly delete this file from your system. If it is missing, you can run this installer. It will restore the file back on your system.
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I can't start my downloaded application (it never runs), so I can't purchase the software.
You need to make sure Data Execution Protection (DEP) allows the EXE to run. You can check your DEP settings by right-clicking My Computer, select Properties/Advanced/Settings/Data Execution Protection. You can select the "Turn on DEP for essential Windows programs and services only" option (see image), or try to add the EXE you downloaded to the exception list.
Also, you may need to disable any virus scanner that may be running, and that you have full Administrator access to the computer.
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I get a DLL or other file error message, or my virus scanner gives me a warning.
Unfortunately, one of the most common issues when people can't get software to run is interference from a Virus or Spyware scanner. Although they do good things, in many cases they can interrupt programs you may want to run. If you get an error message that does not appear to be from the downloaded EXE, you need to make sure your virus or spyware scanner is disabled prior to running the EXE. If you are concerned about this, you can scan the file prior to running it, and then after your purchase, if you are prompted to automatically run the setup application, select No, then manually scan the setup application. This is usually extracted right after your purchase is made.
False-Positive reports with software is common. If you have special concerns, please submit a customer service ticket and we will try to help.
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I can't connect to the server, I get errors after connecting to the Internet, or get Invalid Key errors.
Software firewalls are the most problem when users get Internet connection error messages (in some cases this could cause invalid key errors also). In our opinion, Windows XP firewall in SP2 and Vista is entirely capable, and is fully compatible with our software. However, a very small percentage of users have installed 3rd party software firewalls. If these are not properly configured it may make it so you can't connect to our servers when you want to purchase or reinstall. If you are running a non-default firewall, make sure it is fully configured to allow the Flight1 wrapper application you downloaded the ability to communicate on the Internet. If you have tried to reconfigure your firewall and it still does not work, then try to disable that firewall altogether and reboot. In worst case scenarios, poorly designed firewall software programs may have to be fully removed from your system, and in some extreme cases, you may have to do a system restore from a previous restore point in order to get your machine to operate properly.
In other cases, there may simply be problems on the Internet between your computer and our server, especially if you are a great distance from the Eastern USA. Please try again after a short period as the problem may clear up on its own.
If you do get Invalid Key errors, and you are certain that your Internet is OK, then double check to make sure your key is not corrupted, or that the key you are selecting is indeed the key for the product you are reinstalling. Actual invalid keys usually have instant errors, where firewall or connection errors may come after a brief delay.
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I get an error during the software unpacking process. I am told to report a certain error number.
There could be a few reasons for this error.
1. Make sure you have enough disk space on your Hard Drive. If your drive availability is down to a just a few gigabytes or less, you may not have enough space to install new software. If you believe your disk space is low, try to free up additional space or install to an alternate hard drive should you have one.
2. If you are changing the default location where the wrapper unpacks your software, make sure this folder already exists, and that it is fully writeable by your system. Make sure no existing files in the folder are marked as Read Only (right click them, select Properties, and uncheck the Read Only box).
3. Make sure you are not unpacking to a hidden folder. Sometimes folders may become hidden, with files set to Read Only. All folder view options can be set in My Computer/Tools/Folder Options/View. There, you can change your settings to see if any folders have become hidden.
4. Verify that you have full Administrator access to your system. Right-click the wrapper application and select Run as Administrator.
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My purchase went through OK but nothing happened afterwards. Where is the software?
The wrapper creates a key file in the company's name who's software is enclosed in the wrapper. For example, if "ABC Software" distributed a title, look in the C:\ABC Software folder. Check this folder for either a KEY file, or and EXE file. If you see an EXE file, run this EXE file as this is usually the main file that was extracted from the Wrapper when the software was purchased. If you only see a KEY file, press the Reinstall button in the main screen of the Wrapped main EXE you downloaded, and follow the instructions.
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I still do the above, but nothing happens or I get an error.
Again, make sure no virus scanners, software firewalls, or other disk utilities are running and causing interference. If you have verified that all the above, please submit a request for assistance in our support forums or ticket system.
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Please go to the wrapper service section and make a request for a new key there. If you need more assistance, please submit a service request ticket.
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I have ordered the software more than once. What should I do?
If you get a confirmation mail for your order, then this may mean that your sale went through, but the connection somewhere across the Internet was broken. Never place multiple orders. If you get a confirmation mail, and none of the solutions above helps, please contact Flight1.com Customer Service.
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I have reinstalled a few times, and I am now receiving Key Reactivation warnings.
Simply reactivate your key at https://www.flight1.com/view.asp?page=kman.
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How do I get a refund within 30 days of my purchase?
Flight1 does have a 30 day return policy. Please read our Terms of Service page for more information regarding refunds. All refunds are processed through our ticket system. Submit a request there.
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Where else can I go for support and information?
Please go to www.simforums.com. That is Flight1's official support forum. There are many there who may be able to help, including Flight1 staff, Flight1 Certified Professionals, or other experienced customers that are willing to help. We also have a common questions forum there that you may want to check out. For other issues that can't be helped easily at the above locations, please submit a service request ticket.
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Thank you for choosing to use Flight1 software's ESD system. We strive to bring you Internet Commerce with a high level of convenience, security, and support.