Flight1 now offers
automated key replacements. This service is available for many orders
that use the Flight1.com Wrapper, including those of partner vendors.
This service will only send keys to the exact e-mail address used
for the original purchase. If your e-mail address has changed, you will
have to have it officially changed on your order. You can do this via
Email Change page.
Please note that there
are 2 options available for key delivery. Some ISP's block mails
with zip files that include *.key files. The first option sends you a
link to download the key. The second option sends the key as an email
attachment. If your ISP blocks some of your mail, you may be limited to
only the "Download Link via Email" option below.
There are several
important notes you need to be aware of.
- If you get a notice
that a key is not available, please contact your vendor for a repacement
key, not Flight1 (unless it is a Flight1 title). It is also possible
the product specified may not be compatible with automated key replacements.
In this case,
use the traditional method of asking your vendor for a replacement key,
or if it is a Flight One Software product, you can us the Flight1.com
Ticket System to ask for a new key.
- All keys that are
retrieved via this automated service are subject to the newer methods
of the e-commerce system. This simply means that if you have a product
that has been upgraded to use the newer e-commerce system, your key
file may need a password to revalidate it during reinstall, and multiple
uses of the key may require reactivation on your part. Reactivation
can be done automatically via the Flight1.com
Key Reactivation Page.
Passwords normally will be the last 4 digits of the credit
card used for the purchase, a vendor issued password, or
if the key is being upgraded from a previous wrapper version, the password
will be the last 4 numbers of the telephone
number used on the order, without spaces or dashes. You can
retrieve your passwords via the Flight1.com
Password Retrieval Page.
- If you get a message
that your key has been "illegally accessed", you may be using
a key that has been disabled due to duplicate transactions, and you
are using the refunded version of the key. Please contact Flight1.com
customer service if this is the case and we can reset your key.