When you are trying to purchase a new product or trying to reinstall a product using the Flight1 ecommerce system, and you enter all your information, and then get an "Invalid account User Name or Password" error or similar.

Information:

This error can occur for one of several reasons.

1. You did not open a Flight1 account. Flight1 accounts are not automatically created. They are created by customers and are completely optional. All new Flight1 accounts are created here.
   
   
2. You created an account, but you are using the wrong password or account email address. If you lost your account password, you can get it emailed to you by using this link. Also, make sure you are using the correct email address for your account. Many users have multiple email addresses.
   
   
3. You created an account after your purchase and did not assign your order to your account, or you did not enter your account information at the time of purchase. If this happened, you can assign your order to your account by clicking here. Optionally, if you are reinstalling a product, you can always use your key file to reinstall. You can get new keys here if you lost your original key file. Our system uses both key files or accounts for reinstalls.

If you created an account after you made orders under a certain email address, or if you have orders under an email address that have not been assigned to an account, you can assign your orders using the following procedure:

1. Create the account using this link (if you already have an account, skip this step).
2. Go to the order assignment page to assign your orders.
3. Check your email for an activation link. Once you click on the link in your email, your orders will be assigned to your account!

If you have placed orders in the Flight1 system using multiple email addresses, and want them merged to a single account, you can try to change the email address on an order using this link. If you have too many orders, you can make a special request in our ticket system and we can process multiple requests for you (as long as you submit certain validation information on your orders).

Please note that accounts are optional. If you have trouble with your account, simply remove the account login from the Flight1 purchase screen. You can always assign the order to your account later if needed. Do contact Flight1.com Customer Service if you have trouble accessing or finding your account.

 

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