Flight1.com Ticket Messaging System

Flight1.com uses a Ticket Messaging System in order to better track and respond to your requests. Due to the amount of spam, viruses, and e-mail filters that we encounter, a ticket system is much more effective.

Live Customer Service! - Flight1 now offers limited live customer service chat. If you have a customer service question, you can use this option (do not use for product support questions). Live chat is available today from 3:00 PM EDT to 7:00 PM EDT (excluding holidays). Support may also be available during off hours, depending on operator availability. Just click on the image to the right to talk with one of our customer service reps.

Important: Do not submit technical support questions regarding products. Use our Updates & Support pages instead.

Use this page for:

• General Customer Service
• Shipping Problems
• E-Commerce Issues
• General Inquires

After you submit your new ticket, you will be given a ticket number. Please write this down! You will also be sent a confirmation mail with the ticket information, but please write the confirmation ticket number down in case you have trouble receiving the confirmation emails. When we respond, you will receive notification that a response is waiting for you, or you can login to check to see if we have responded to your request