Flight1.com Ticket Messaging System

Flight1.com uses a Ticket Messaging System in order to better track and respond to your requests. Due to the amount of spam, viruses, and e-mail filters that we encounter, a ticket system is much more effective.

Live Customer Service! - Flight1 now offers limited live customer service chat. If you have a customer service question, you can use this option (do not use for product support questions). Live Chat is available T-F 5:00 - 9:00 PM EST, and at other times during the day depending on operator availability. Just click on the image to the right to talk with one of our customer service reps when active or submit a ticket use our ticket system for non-product support issues.

Important: Do not submit technical support questions regarding products. Use our Customer Service pages instead for links to our product support forums or other automated areas that may help address your issue.

Use this page only for:

• E-Commerce or purchasing issues
• Inquries about shipping on boxed orders
• Order problems that can't be handled via our automated system
• Problems with forum registrations
• General non-support inquires
• Selling your product using the Flight1 Ecommerce System

Important: Please only use the ticket system for the items listed above. Any direct product support, or technical issues other than ECommerce or purchasing issues, should be routed to our other support areas, such as our forum system which has the proper staff to help. Again, visit our Customer Service pages as your starting point for most product support issues.

After you submit your new ticket, you will be given a ticket number. Please write this down! You will also be sent a confirmation mail with the ticket information, but please write the confirmation ticket number down in case you have trouble receiving the confirmation emails. When we respond, you will receive notification that a response is waiting for you, or you can login to check to see if we have responded to your request