Flight1.com Policies and Terms of Service
(Last updated December. 1, 2023)
By using this site or the Flight1 e-commerce system, you agree to the following terms of service. Please be aware of these terms before you make any purchase:
Liability and Usage
By using the Flight1.com web site, you agree to not use the services or site in ways it was not intended nor can Flight1 be held liable for any action that results from your use of software purchased through our e-commerce system.
Although we strive hard for accuracy, Flight1.com can't guarantee the site to be error free.
Flight1.com being a site open to the Internet public for e-commerce requires specific data before completing an order. Providing inaccurate information could prevent you from completing your order or placing future orders through Flight1.com. Also note that some anonymous/disposable email services may not be allowed for purchases. Make sure if you are using a non-ISP email account that it is through one of the major known free-email services.
The requirements for accurate information may be, but not limited to, the following:
2. Street Address
3. E-mail Address
Flight1 may suspend the ability to purchase or reactivate a product if your account or information is associated with potential fraudulent activity, such as if multiple purchases are associated with a high percentage of refund requests, if purchases or purchase attempts contain potentially invalid information, if excessive purchase attempts have been made which the bank declined, if Flight1 receives evidence that you have shared your product illegally, or for any other reason that Flight1 sees as necessary in order to prevent Internet based fraud.
If a case has been filed with your bank or PayPal regarding a transaction, this may prevent you from making future purchases using our system.
If you think our system has prevented you from purchasing a product in error, please contact us via the Flight1 ticket system, as we may be able to find the cause and help clear the situation.
Flight1 does not charge any re-download fees to original purchasers of downloaded software should they need to re-download the product, although availability cannot be guaranteed. We do recommend making a backup of your download to make reinstallation faster. If one of our products has been discontinued and you do need to re-download the product, please contact customer service and we may be able provide you links to the product. Do note that Flight1 does provide e-commerce services for other vendors, and that other vendors individual policies may apply if the product you purchased is not managed by Flight1.
All Sales Are Final
Important: Our refund policies have changed. By purchasing any product from Flight1.com, you agree to the following terms:
Due to recent service charge changes by our payment processor, and because of the nature of direct download purchases, ALL SALES ARE FINAL (with limited exceptions below). Please review all product details and specifications before purchasing. If you have questions prior to purchase, please contact Flight1 or the applicable Flight1 vendor before you purchase..
There are several instances where a refund may be considered (at Flight1.com's discretion):
1. If you purchase an incorrect title and agree to (or already have) purchased the correct, similar title in exchange (in some cases we can switch products if it is via the same vendor and at the same price). You must notify us via our ticket system within 48 hours of your original purchase in this case.
2. If a product is entirely incompatible with your system and/or simulator and you have not been able to resolve the issue via the official support channel for the product. In this case we would review data you submit (such as a screen capture) and then determine if you are eligible for a refund. In all cases where a potential incompatibility exists, you must contact Flight1 customer service via our ticket system within 7 (seven) days of purchase.
You may be ineligible for a refund if there are multiple refunds already on your account, if you have aready been issued a refund in the last year, or if you have been notified by Flight1 you are no longer eligible to receive a refund. Also be aware that you may receive less on your refund due to processing fees or currency exchange differences. See the Currency Exchange and Other Fees section below.
Currency Exchange and Other Fees
Flight1.com is based in the USA and only uses USD (US Dollars) for transactions, even though you may be charged in your local currency. There may be currency exchange fees or other fees your payment provider may apply. This is beyond our control. Also note that if a refund is provided, it may not match your original purchase price due to the exchange rates between your original purchase date and the refund date. There may also be card fees for international purchases your bank charges. In addition, if a refund is provided, fees retained by the payment processor on the original purchase price may not be refunded. This rate varies per order based on payment method. It usually is in the range of 4 to 6 percent of the original purchase price.
Important Flight1 Support Policies
All product specific technical support is handled via our web forum systems. We maintain a ticket system to deal primarily with e-commence issues that the automated systems on our support page can't handle. These include problems with your order, website questions, or other issues related to your orders or Flight1 account. Our official hours of operation are regular business hours Monday through Friday (USA time), excluding holidays.
Flight1 only supports the original purchaser of a product. If you acquire a product from the original purchaser, a transfer fee may be required in order to renew support for the product. License transfers are only valid if Flight1 is contacted by the original purchaser in advance of any transfer.
Please note that because product support is handled via our public web forums, you will need to abide by the terms in the forums. If you make posts in our forums or ticket system that are inflammatory, abusive, or harassing, your forum account may be closed, and further support will not be provided.
Use of VPN or Proxy Servers
Flight1 cannot guarantee service if you use a VPN or Proxy Server. If you connect to one of our services using a VPN or proxy server there is the risk of data corruption. This could mean incomplete orders or corruption of file downloads. Please understand these risks before connecting to our services using a VPN or proxy server.
Privacy and Use of Information
We respect your privacy, and will keep all your information private, except what could occur under the following:
If your information is requested as part of a valid law enforcement agency request or an official audit that Flight1 is required to comply with.
If your information has been associated with fraudulent activity, and releasing your information to third parties is required as part of legal proceedings, audits, or investigations.
If you specifically opt-in to events where it is noted in advance that certain information may be made public, such as contests where we list the winners.
Flight1 processes credit card and PayPal transactions. Data is transferred to our processor (PayPal for both merchant and PayPal transactions). Only necessary data is transferred PayPal to securely process the transaction and allow us to service the transaction through our site.
Please note that information you make publicly available via one of our Internet discussion forums is beyond our control, and can't be considered private.
Asides from any of the notes above, Flight1.com fully regards your privacy and we will never sell nor give your private information to parties outside the direct Flight1.com family.
Data Needed to Provide Service
Flight1.com strives to meet or exceed requirements in how your information is used in our services. We are a "Data-Minimum" company and only use data in a manner that allows us to provide services to you within a secure environment.
Flight1.com does require a minimum of data in order to provide our service. The personal data we collect is relevant for the purpose of providing our services and securing our servers. The data we collect asides from email addresses and hashed passwords are name, address, city, state/province, zip code, country, IP address, telephone number (in some areas only), and what may be required for product activation or access to our cloud services. This data allows us to process your order and associate your information with purchases, allows you to reinstall your products, and/or identify your transaction to support systems. Standard server log data is stored which allows us to operate our website smoothly, as well as improve the services we provide. Data submitted to a web discussion forum is only what is needed to give you access to that forum and allow you to customize your profile and make forum posts. Flight1 does not use forum data for any purpose other than for you to gain access to the relevant areas of the forums. Please note that some forums you may join are not managed by Flight1. Please check with the manager of any 3rd party forum for their policies. Each web forum has a separate agreement that will be presented prior to registration to that forum.
Also, your full credit card number is not stored on our servers for both yours and our protection. We do not store card expiration dates or card verification numbers. When utilizing PayPal to make payments, none of your PayPal login data goes through our servers as you enter login data directly on the PayPal site. We also do not store data based on your computer hardware on our servers.
Unless you specifically opt-in to submit information as part of a questionnaire, Flight1 does not use your private data for marketing purposes. Please note number 4 above if you purchase a 3rd party product through us. We also do not use outside analytical tracking services. If you request translation, we use Google Translate services.
This site or product includes IP2Location LITE data available from https://lite.ip2location.com.
Flight1.com minimally utilizes cookies so that you can stay logged into your Flight1 account. The server will write your Session ID to a cookie which does not contain any personalized information. Session cookies generally expire after 20 minutes. If you create an account or open a support ticket and want to stay logged in, data that will allow you to stay logged in will also be written (this is optional). We do not utilize cookies for any other purpose or to track users. We utilize the 3rd party Google API for translation services. If you utilize Google to translate a page on this site, a Google cookie may be written.
If you wish to delete your account and other data from our servers, you can submit an initial request via our ticket system and an agent will respond with proper instructions, including steps that will allow for proper "proof of identity" which is required before any request can be fully processed. During the data deletion process most data can be removed or anonymized. Please note that some data that implicitly allows us to protect our servers, comply with audits, or to prevent fraud cannot be removed. More information will be available in your data deletion request.
Software is not supported indefinitely. Flight1 does not guarantee that software products will run on versions of Windows beyond the version the product was originally released for, nor does Flight1 offer support on products that are installed on versions of Windows that Microsoft no longer supports. In some cases notices will be displayed on the product page that the software is no longer supported. We do our best to keep archives of older products, but we highly recommend you keep your own backups as we cannot guarantee the availability of products after they reach legacy status. 3rd party vendors that utilize our e-commence services may have support policies that differ from ours. Flight1 is not responsible for 3rd party product support or 3rd party product availability.
Classic Wrapper Product Keys
This only applies to the classic Flight1 product wrapper and not to our newer Flight1 Agent. Flight1 has officially ended support for wrapper product key files. Although the product key system is still in place, our support staff cannot assist with product reinstallation when a key file is used. Flight1 supports reinstallation using your Flight1 account. The Account method is offered as an option during the reinstall process
Flight1.com reserves the right to edit or remove content as it deems necessary. We may change terms of this agreement without prior notice. If you find errors on Flight1.com, or violations of out Terms of Service, please contact us via our ticket system.
One Software, Inc.
4062 Peachtree Rd. Ste A452
Atlanta, GA. 30319