Flight1.com Policies and Terms of Service

By using the Flight1.com web site, you agree to not use the services or site in ways it was not intended nor can Flight1 be held liable for any action that results from your use of software purchased through our ecommerce system.

Accuracy

Although we strive hard for accuracy, Flight1.com can't guarantee the site to be error free. If there is an error or other event that causes a transaction to be inaccurate, Flight1.com at its option will either A) Refund the entire amount of the purchase or B) Contact you regarding the transaction, with a remedy to the problem. In either case a full refund may be given if no remedy can be found.

Fraud Protection

Flight1.com being a site open to the Internet public for e-commerce may require certain accurate data before being able to complete an order. This may include the need for accurate information that matches the owner of the credit card or actual customer making the transaction, as well as accurate data submitted. Providing inaccurate information could prevent you from completing your order or placing future orders through Flight1.com. The requirements for accurate information may be, but not limited to, the following:

1. Name
2. Street Address
3. E-mail Address

Also note that some anonymous or free email services may not be allowed for email addresses. Make sure if you are using a non-ISP email account that it is through one of the major known free-email services.

In cases where Flight1.com sees it necessary to validate certain information from the purchaser, an order may be withheld. In this case, we will contact the purchaser to get corrected, or validated information. In the cases where we do not receive a timely response from the customer, we will refund the transaction.

Purchasing Download Products

Full details of how our download system works can be viewed here. Flight1 does not charge any re-download fees to original purchasers of downloaded software should they need to re-download the product, but we do recommend making a backup of your download to make reinstallation faster. If one of our products has been discontinued and you do need to re-download the product, please contact customer service and we can provide you links to the product. Do note that Flight1 does provide e-commerce services for other vendors, and that other vendors individual policies may apply if the product you purchased is not managed by Flight1.

All product specific technical support is handled via our web forum systems. We maintain a ticket system to deal primarily with ecommerce issues that the automated systems on our support page can't handle. These include problems with your order, website questions, or other issues related to your orders or Flight1 account. Our official hours of operation are regular business hours Monday through Friday (USA time), excluding holidays.

Flight1 only supports the original purchaser of a product. If you acquire a product from the original purchaser, a transfer fee may be required in order to renew support for the product. License transfers are only valid if Flight1 is contacted by the original purchaser in advance of any transfer.

Please note that because product support is handled via our public web forums, you will need to abide by the terms in the forums. If you make posts in our forums or ticket system that are inflammatory, abusive, or harassing, your forum account may be closed, and further support will not be provided.

As a general policy, subject to the refund policies listed below, Flight1 allows most products to be returned or refunded within 30 days of purchase unless it is noted on the product page for the title that the sale is final. In some cases a refund may not be able to be processed. Please read the information below for more information on our refund policies.

Refund Policies:

On Flight1.com Download E-Commerce system purchases, we will require you to either fill out a simple online affidavit stating proper removal of the software product from your computer, or to step through an RMA process in another tool. In all cases you will need to certify complete removal of any product. All refunds are handled online via our ticket system.

Please note that your ability to purchase new products or receive refunds may be denied if one of the following conditions exist:

1. There is a considerably high rate of refunds associated with a credit card number, person, or email address. For example, refunding more than 50% of your products if you have multiple products may make you ineligible for a refund.

2. You have purchased a product and have already received a refund for that same product before.

3. If you have been notified by Flight1 staff that refunds may no longer be possible.

4. If you have been notified either by Flight1 or via a product description that the product sale is final (that no refunds apply).

5. You had Flight1 manually apply an unused coupon on an order if you forgot to use a coupon. We cannot apply a refund twice on an order. In this case we suggest you wait 30 days until you request your forgotten coupon discount.

6. You are asking for a refund which would bring your total number of refunds above 2 refunds within a 30-day period.

We want to be as fair as possible, and it is common for there to be an occasional refund. If your account or other information are flagged in our system, and you want to discuss this with Flight1 administrators, please contact us via our ticket system.

Please note that Flight1.com only uses USD (US Dollars) for transactions, even though you may be charged in your own local currency. There may be currency exchange fees or other fees your payment provider may apply. This is beyond our control. Also note that refunds may be slightly different due to the exchange rates between your original purchase date and the refund date, in addition to possible card fees for international purchases your bank charges. This could effect the total value you get back. In most cases the difference would be just a few percentage points.

Flight1 may suspend the ability to purchase or re-activate a product if your account or information is associated with potential fraudulent activity, such as if multiple purchases are associated with a high percentage of refund requests, if there are multiple refund requests in a row, if purchases or purchase attempts contain potentially invalid information, if excessive purchase attempts have been made which the bank declined, if Flight1 receives evidence that you have shared your product illegally, or for any other reason that Flight1 sees as necessary in order to prevent Internet based fraud.

If you think our system has prevented you from purchasing a product in error, please contact us via our ticket system, as we may be able to find the cause and help clear the situation.

We respect your privacy, and will keep all your information private, except what could occur under the following:

1. If your information is requested as part of a valid law enforcement agency request or an official audit that Flight1 is required to comply with.

2. If your information has been associated with fraudulent activity, and releasing your information to third parties is required as part of legal proceedings, audits, or investigations.

3. If you specifically opt-in to events where it is noted in advance that certain information may be made public, such as contests where we list the winners.

4. If you purchase a non-Flight1 product from a vendor that uses our e-commerce services. Some information is shared with vendors that use our e-commerce system to sell their products. This is required so they can service your order. Please check with the vendor for their individual privacy policy. However, the data Flight1 retains in this situation is still fully covered under our privacy policy.

5. Flight1 processes credit card and PayPal transactions. Data is transferred to our processor (PayPal for both merchant and PayPal transactions). Only necessary data is transferred PayPal to securely process the transaction and allow us to service the transaction through our site.

Please note that information you make publicly available via one of our Internet discussion forums is beyond our control, and can't be considered private.

Asides from any of the notes above, Flight1.com fully regards your privacy and we will never sell nor give your private information to parties outside the direct Flight1.com family.

Data Needed to Provide Service

Flight1.com strives to meet or exceed requirements in how your information is used in our services. We are a "Data-Minimum" company and only use data in a manner that allows us to provide services to you within a secure environment.

Flight1.com does require a minimum of data in order to provide our service. The personal data we collect is relevant for the purpose of providing our services and securing our servers. The data we collect asides from email addresses and hashed passwords are name, address, city, state/province, zip code, country, IP address, and telephone number (in some areas telephone is optional but recommended). This data is collected as part of an ecommerce transaction as it allows us to process your order and associate your information with purchases, allows you to reinstall your products, and/or identify your transaction to support systems. Data submitted to a web discussion forum is only what is needed to give you access to that forum and allow you to customize your profile and make forum posts. Flight1 does not use forum data for any purpose other than for you to gain access to the relevant areas of the forums. Please note that some forums you may join are not managed by Flight1. Please check with the manager of any 3rd party forum for their policies. Each web forum has a separate agreement that will be presented prior to registration to that forum.

Also, your full credit card number is not stored on our servers for both yours and our protection. We do not store card expiration dates or card verification numbers. When utilizing PayPal to make payments, none of your PayPal data goes through our servers as you enter login data directly on the PayPal site. We also do not store data based on your computer hardware on our servers.

This site or product includes IP2Location LITE data available from https://lite.ip2location.com.

Cookies

Flight1.com minimally utilizes cookies so that you can stay logged into your Flight1 account. The server will write your Session ID to a cookie which does not contain any personalized information. Session cookies generally expire after 20 minutes. If you create an account or open a support ticket and want to stay logged in, data that will allow you to stay logged in will also be written (this is optional). We do not utilize cookies for any other purpose or to track users. We utilize the 3rd party Google API for translation services. If you utilize Google to translate a page on this site, a Google cookie may be written.

Flight1 does not use your data for marketing purposes. Please note number 4 above if you purchase a 3rd party product through us. We also do not use outside analytical tracking services. If you request translation, we use Google Translate services.

Data Deletion

If you wish to delete your account and other data from our servers, you can submit an initial request via our ticket system and an agent will respond with proper instructions, including steps that will allow for proper "proof of identity" which is required before any request can be fully processed. During the data deletion process most data can be removed or anonymized. Please note that some data that implicitly allows us to protect our servers, comply with audits, or to prevent fraud cannot be removed. More information will be available in your data deletion request.