Flight1.com Customer Service & Support

Please carefully read through these pages so that you go to the correct area to get help.

Important Flight1 Support Policies: All product specific technical support is handled via our web forum systems. We maintain a ticket system to deal primarily with ecommerce issues that the automated systems on our support page can't handle. These include problems with your order, website questions, or other issues related to your orders or Flight1 account. Our official hours of operation are regular business hours Monday through Friday (USA time), excluding holidays. Note about product .key files: Flight1 has officially ended support for .key files. If you are having issues with product keys, please use the account method to reinstall.

How do I find my product download?

To find your product download, please use one of the options below.

Using the Flight1 Agent:

  1. Log in to the Flight1 Agent. If you do not have the Flight1 Agent, click here.
  2. Select the "Start Browsing" button.
  3. Select Settings in the menu, then use the "View All Flight1 Orders" button.
  4. Highlight your product in the list and select "Jump to Product" on the right side.

Using Flight1.com

  1. Log in to your account by clicking here.
  2. Select the "View Flight1 Orders" button.
  3. Find the product in the list and select the URL.

Technical Support for Products

Important: If you are a Windows 7, Windows 8, XP, or Vista user, please click here for important information.

For many products, use our Simforums.com site. However, certain products have a dedicated forum site. Our complete forum listing is below:

Each site above has a support forum staffed with people that can help. Important note: Please do not private message a Flight1 staff member via the forum if you have a customer service issue - make sure you use the ticket system instead.

Visual Studio Runtimes

Many products require Microsoft Visual C++ Runtimes. If your product does not start, please install either the 32-bit (x86) or 64-bit (x64) runtimes from https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads. Select the 2015, 2017, and 2019 combined installer.

Flight1.com E-Commerce and Product Activation Support

Flight1's e-commerce system allow you to do almost any task automatically, without having to wait for a staff member to assist you. Our system includes a Knowledge Base system, and many other pages that will hopefully address what you need. We suggest using a Flight1 account as it is required for most of the actions on this site..

Some of our most common topics and troubleshooters...

Where do I locate my product serial number issued with my purchase?

If you were issued a serial number with your purchase, please use the Flight1 Agent to retrieve the serial number. Once you login to the Agent, go to the Library tab (you may have to change stores first using the button on the top right). Select the order, and you can view the serial number. Optionally (you can use this if your product is not in the Agent), select Settings, then the View All Flight1 Orders button. Select your product and you will see the serial number listed.p>

Key Files

Important: Flight1 has officially ended support for product keys. If you have a very old product where account reinstall is not available, then please make sure you have an account then contact Flight1.

Flight1 Account Management

If you have a Flight1 account, or want to open an account, please see the links below. Click here to learn about Flight1 accounts.

How to Contact the Flight1 Customer Service Department

To contact us directly, please use our ticket system.