Welcome to Flight1.com! We have many great aviation products for FSX/FS9 and P3D.
Most of our products are available by download for immediate purchase.



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Flight1.com Customer Service & Support

Please carefully read through these pages so that you go to the correct area to get help.

Important Flight1 Support Policies: All product support is handled via a web forum system (see forum list below). We also maintain a ticket system to deal primarily with ecommerce issues that the automated systems can't handle. These include problems with your order, website questions, or other issues related to your orders or Flight1 account. Our official hours of operation are regular business hours Monday through Friday (USA time), excluding holidays. Our staff is not required to work weekends so any forum post or support ticket may not be answered during weekend or holiday hours. So please do not expect a response from a staff member during hours we are closed (even though in some cases you may get a response). When posting to the forum(s), please make sure you direct your post to the correct forum. Misdirected posts may not get a staff reply.


Support for Products


For many products, use our Simforums.com site. However, many products have a dedicated forum site. Our complete forum listing is below:

Each site above has a support forum staffed with people that can help. Important note: Please do not private message a Flight1 staff member via the forum if you have a customer service issue - make sure you use the ticket system instead.

We also have a product listing site for many of our classic product where updates are available. Please click here to view the product list to see if there are updates to your product listed.


Downloaded products using the Flight1.com Software Wrapper


Flight1's e-commerce system allow you to do almost any task automatically, without having to wait for a staff member to assist you. Our system includes FAQ's, a Knowledge Base system, and many other pages that will hopefully address what you need.

To get started, we recommend you read the Flight1.com E-Commerce Software Wrapper Guide. It covers many topics including how to reinstall, common problems, and other valuable information.

To get new keys, retrieve lost order information, get certificates, reactivate an order, and a lot more, please go to the following site:

The Flight1.com Order Management System for all Self-Service Options

You also can quick-jump to one of the following areas...

If you are having trouble receiving email from Flight1.com, make sure that your email system will accept mail from the Flight1.com domain. This may require that you set your spam filters correctly. You can run an email test below to make sure that you can receive mail from us.

Click Here to Run a Flight1.com Email Test...

Many of our products require that your computer be connected to the Internet at the time of purchase or reinstall. If your computer does not have access to the Internet, please read...

How to transfer licenses to a non-Internet connected computer...


Flight1 Account Management


If you have a Flight1 account, need to open an account, or need to assign orders to your account, please see the links below. Click here to learn about Flight1 accounts.


Order Status and Package Tracking Information


Flight1.com provides the ability to track the status and shipping information on the orders you place with us. Shipping information is updated on a daily basis on days when shipping is available (holidays and weekends are excluded). A direct link to your order shipping information was also provided in a confirmation e-mail sent to you when you placed your order. If you did not receive this e-mail, then you may want to contact us directly.

Order Number:
E-Mail Address:
 
How to Contact the Flight1 Customer Service Department


To contact us directly, please use our ticket system, or use our Live Support Chat (when available).

 


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How to Contact Us or read our Terms of Service.