Visit our product support site for more information on how to get technical support for individual products. For most products, use our Simforums.com site, and use the other sites as specified:

• http://www.simforums.com - Product support for Flight1 products not listed below.
• http://www.leveldsim.com - For Level-D Simulations products.
• http://atr.flight1.net - For the Flight One ATR 72-500
• http://s80.flight1.net - For the Ultimate Airliners Super 80.
• http://ultimatetraffic.flight1.net/forums - For Ultimate Traffic.
• http://mustang.flight1.net/forums - For the Citation Mustang

Each site above has a support forum staffed with people that can help. Important note: Please do not private message a Flight1 staff member via the forum if you have a customer service issue - make sure you use the ticket system instead.

Flight1's e-commerce system allow you to do almost any task automatically, without having to wait for a staff member to assist you. Our system includes FAQ's, a Knowledge Base system, and many other pages that will hopefully address what you need.

To get started, we recommend you read the Flight1.com E-Commerce Software Wrapper Guide. It covers many topics including how to reinstall, common problems, and other valuable information.

To get new keys, retrieve lost order information, get certificates, reactivate an order, and a lot more, please go to the following site:

The Flight1.com Order Management System for all Self-Service Options

You also can quick-jump to one of the following areas...

• Getting Replacement Keys
• Reactiving your Order
• Retrieving Lost Order Numbers or Passwords
• Retrieving Proof of Purchase Certificates
• E-Mail Address Changes
• Lost Flight1 Account Login Passwords
• Assign Orders to your Flight1 Account

If you are having trouble receiving email from Flight1.com, make sure that your email system will accept mail from the Flight1.com domain. This may require that you set your spam filters correctly. You can run an email test below to make sure that you can receive mail from us.

Click Here to Run a Flight1.com Email Test...

Many of our products require that your computer be connected to the Internet at the time of purchase or reinstall. If your computer does not have access to the Internet, please read...

How to transfer licenses to a non-Internet connected computer...

If you have a Flight1 account, need to open an account, or need to assign orders to your account, please see the links below. Click here to learn about Flight1 accounts.

• Manage your Flight1 account
• Open a new Flight1 account
• Assign download orders to your Flight1 account
  

Order Status and Package Tracking Information

Flight1.com provides the ability to track the status and shipping information on the orders you place with us. Shipping information is updated on a daily basis on days when shipping is available (holidays and weekends are excluded). A direct link to your order shipping information was also provided in a confirmation e-mail sent to you when you placed your order. If you did not receive this e-mail, then you may want to contact us directly.

Order Number:
E-Mail Address:

To contact us directly, please use our ticket system. We no longer have any public email since email is too unreliable for important customer service, plus, using our ticket system offers the advantage of directing your request to the right area, which will give you quicker service.

Contacting Flight1.com Customer Service by submitting a service ticket