Welcome to Flight1.com! We have many great aviation products for FSX/FS9 and P3D.
Most of our products are available by download for immediate purchase.


Flight1.com Customer Service & Support

Please carefully read through these pages so that you go to the correct area to get help.

Important Flight1 Support Policies: All actual product support is handled via our web forum systems (see forum list below). We also maintain a ticket system to deal primarily with ecommerce issues that the automated systems can't handle. These include problems with your order, website questions, or other issues related to your orders or Flight1 account. Our official hours of operation are regular business hours Monday through Friday (USA time), excluding holidays.

Technical Support for Products (for E-Commerce issues see the next section)

For many products, use our Simforums.com site. However, certain products have a dedicated forum site. Our complete forum listing is below:

Each site above has a support forum staffed with people that can help. Important note: Please do not private message a Flight1 staff member via the forum if you have a customer service issue - make sure you use the ticket system instead.

We also have a product listing site for many of our classic product where updates are available. Please click here to view the product list to see if there are updates to your product listed.

Flight1.com E-Commerce Software Wrapper and Product Activation Support

Flight1's e-commerce system allow you to do almost any task automatically, without having to wait for a staff member to assist you. Our system includes FAQ's, a Knowledge Base system, and many other pages that will hopefully address what you need. Using a Flight1 account can make make using our system easier. We suggest a Flight1 account for all users.

Here are some of our most common topics and step by step troubleshooters from our Knowlege Base system:

Our most common self-service pages...

The following self-service options are not likely required if using your Flight1 account...

For Product Activation Only (if your product uses the Flight1 Product Activation system)...

Flight1.com E-Commerce Software Wrapper Guide - Read this guide for instructions and FAQ's regarding our ecommerce system.

The Flight1.com Order Management System for all Self-Service options in greater detail

Run a Flight1.com email test to make sure you can receive mail from Flight1.com...

Click Here to Run a Flight1.com Email Test...

Some product require access to the Internet at the time of purchase or resinstall. If you are installing to a non-internet computer...

How to transfer licenses to a non-Internet connected computer...

Flight1 Account Management

If you have a Flight1 account, or want to open an account, please see the links below. Click here to learn about Flight1 accounts.

Order Status on Boxed Products

Flight1.com provides the ability to view the status of boxed orders you placed with us. Shipping information is updated on a daily basis on days when shipping is available (holidays and weekends are excluded). Note that even though Flight1 is in the USA, all orders are shipped from the UK.

Order Number:
E-Mail Address:
How to Contact the Flight1 Customer Service Department

To contact us directly, please use our ticket system.


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How to Contact Us or read our Terms of Service.