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Flight1.com Customer Service & Support

This page is your starting point for all Flight1.com Customer Service and Support options. Please carefully read through these pages so that you go to the correct area to get help.

Support for Products


Visit our product support site
for more information on how to get technical support for individual products. For most products, use our Simforums.com site, and use the other sites as specified:

Each site above has a support forum staffed with people that can help. Important note: Please do not private message a Flight1 staff member via the forum if you have a customer service issue - make sure you use the ticket system instead.


Downloaded products using the Flight1.com Software Wrapper


Flight1's e-commerce system allow you to do almost any task automatically, without having to wait for a staff member to assist you. Our system includes FAQ's, a Knowledge Base system, and many other pages that will hopefully address what you need.

To get started, we recommend you read the Flight1.com E-Commerce Software Wrapper Guide. It covers many topics including how to reinstall, common problems, and other valuable information.

To get new keys, retrieve lost order information, get certificates, reactivate an order, and a lot more, please go to the following site:

The Flight1.com Order Management System for all Self-Service Options

You also can quick-jump to one of the following areas...

If you are having trouble receiving email from Flight1.com, make sure that your email system will accept mail from the Flight1.com domain. This may require that you set your spam filters correctly. You can run an email test below to make sure that you can receive mail from us.

Click Here to Run a Flight1.com Email Test...

Many of our products require that your computer be connected to the Internet at the time of purchase or reinstall. If your computer does not have access to the Internet, please read...

How to transfer licenses to a non-Internet connected computer...


Flight1 Account Management


If you have a Flight1 account, need to open an account, or need to assign orders to your account, please see the links below. Click here to learn about Flight1 accounts.


Order Status and Package Tracking Information


Flight1.com provides the ability to track the status and shipping information on the orders you place with us. Shipping information is updated on a daily basis on days when shipping is available (holidays and weekends are excluded). A direct link to your order shipping information was also provided in a confirmation e-mail sent to you when you placed your order. If you did not receive this e-mail, then you may want to contact us directly.

Order Number:
E-Mail Address:
 
How to Contact the Flight1 Customer Service Department


To contact us directly, please use our ticket system, or use our Live Support Chat (when available).

 


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How to Contact Us or read our Terms of Service.