Important Flight1 Support Policies: All product specific technical support is handled via our web forum systems. We maintain a ticket system to deal primarily with ecommerce issues that the automated systems on our support page can't handle. These include problems with your order, website questions, or other issues related to your orders or Flight1 account. Our official hours of operation are regular business hours Monday through Friday (USA time), excluding holidays.

Important: If you are a Windows 7, Windows 8, XP, or Vista user, please click here for important information.

For many products, use our Simforums.com site. However, certain products have a dedicated forum site. Our complete forum listing is below:

• https://www.simforums.com - Product support for Flight1 products not listed below.
• http://www.leveldsim.com - For Level-D Simulations products.
• https://atr.flight1.net - For the Flight One ATR 72-500
• https://s80.flight1.net - For the Ultimate Airliners Super 80.
• https://ultimatetraffic.flight1.net/forums - For Ultimate Traffic.
• https://mustang.flight1.net/forums - For the Citation Mustang.
• https://ifly.flight1.net/forums - For the iFly series of products.
• https://qwsim.flight1.net/forums - For the Ultimate 146 Collection.

Each site above has a support forum staffed with people that can help. Important note: Please do not private message a Flight1 staff member via the forum if you have a customer service issue - make sure you use the ticket system instead.

We also have a product listing site for many of our classic product where updates are available. Please click here to view the product list to see if there are updates to your product listed.

Flight1's e-commerce system allow you to do almost any task automatically, without having to wait for a staff member to assist you. Our system includes FAQ's, a Knowledge Base system, and many other pages that will hopefully address what you need. Using a Flight1 account can make make using our system easier. We suggest a Flight1 account for all users.

Here are some of our most common topics and step by step troubleshooters from our Knowlege Base system:

• I am getting a message saying I need to reactivate my key or order
• I cannot access a discussion forum
• I get a message saying "Error code 13" when installing a product
• I need a new product key
• Ultimate Traffic 2 asking me to register again
  
• Troubleshooter: Reinstall Error - You get a message saying "your account login or password is incorrect"
• Troubleshooter: Reinstall Error - You get an "order has exceeded its activation limit" message on reinstall

Our most common self-service pages...

• Reset you Flight1 Account Login Password
• Reactiving your Order (if it has become deactivated)

The following self-service options are not likely required if using your Flight1 account...

• Getting Replacement Keys to reinstall if using a key file
• Retrieving Lost Order Numbers, Passwords, or Proof of Purchase Certificates (if you have an account, login to view your orders)
• E-Mail address changes for single orders (you can use this to change a non-account order email to your Flight1 account email)
• Change password associated with a key file (if you do not have access to a password or the last 4 numbers of the card used)

For Product Activation Only (if your product uses the Flight1 Product Activation system)...

• Reset your Serial Number Activation Limit if Locked

Replacement Serial Numbers (if you purchased through Flight1.com and were issued a serial number)...

• Retrieve your Flight1 Certificate with your order serial number

Flight1.com E-Commerce Software Wrapper Guide - Read this guide for instructions and FAQ's regarding our ecommerce system.

The Flight1.com Order Management System for all Self-Service options in greater detail

Run a Flight1.com email test to make sure you can receive mail from Flight1.com...

Click Here to Run a Flight1.com Email Test...

Some product require access to the Internet at the time of purchase or resinstall. If you are installing to a non-internet computer...

How to transfer licenses to a non-Internet connected computer...

If you have a Flight1 account, or want to open an account, please see the links below. Click here to learn about Flight1 accounts.

• Manage your Flight1 account
• Open a new Flight1 account

To contact us directly, please use our ticket system.