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Important Internet Protocol Changes for Windows 7, Vista, and XP
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If you have trouble connecting to our servers and are using Windows 7, Vista, or XP, then this page contains important information that may apply to you.
Recent industry changes for internet transmissions are being implemented, and older protocols are being disabled. This is beyond our control. Specifically, TLS 1.1 and 1.2 are required by modern browsers and internet applications. TLS 1.0 is being depricated. In fact, if you use the Internet Explorer browser on these older computers you may not be able to connect to many secure websites, such as PayPal or Google.
For Windows 7 Users you have this option:
Windows 7 has the ability to use TLS 1.1 and 1.2. However, these newer protocols may not be turned on by default because Windows 7 is now 8 years old and they were never enabled. You can turn on these protocols by following these instructions:
Open up your Internet Properties. To do this go to Start then Run and type in INETCPL then press ENTER (or select Internet Options in Control Panel). You can optionally select Tools/Internet Options in Internet Explorer.
Select the Advanced tab and under Security make sure Use TLS 1.1 and Use TLS 1.2 are selected. Note the two highlighted red areas. Select Apply or OK and you now should now should be able to connect to our servers.
For Windows XP and Vista Users:
Unfortunately these operating systems are now too old and Microsoft does not support the newer TLS 1.1 or 1.2 protocols on these systems. You do have an option however as long as you have access to a Windows 7 or later PC. You will need to use the License Transfer process that we offer.