Welcome to Flight1.com! We have many great aviation products for FSX/FS9 and P3D.
Most of our products are available by download for immediate purchase.


Servicing your Flight1.com Download Purchase

If you have made a download purchase using the Flight1.com Software Wrapper, you can find many of the services you will need regarding your purchase on this page.

One of the most common requests is for replacement key files, lost passwords or certificates, or for the reactivation of key files that have been over used or submitted with an invalid password multiple times. Other requests are for maintenance of your key file or order information. Please check the following links below and make sure you are making a request to the right department. Some of the services below are automated, so there should be little delay in processing.

Click here to obtain a replacement key for your downloaded product
Note: Key files were originally saved in the "C:\Company Name" folder, with "Company Name" being the company that is marketing the software. Keys are also saved in a backup folder that you likely selected during the purchase process. Check these locations before you submit a request for a replacement key.

Click here to reactivate a de-activated key file
Note: Keys are automatically disabled if they are accessed multiple times, or a password for the key has been submitted incorrectly multiple times.

Lost order numbers, passwords, or certificates
Order numbers, passwords, or certificates, are necessary in order to reinstall your software, reactivate a key file, or to get access to other services.

Click here to have your e-mail address changed on an order
Sometimes you may have a change in an e-mail address, made an error in the submission of your e-mail address, or need a password reset on your order and it requires a correct email address. Note: You must be able to provide certain verifiable information about your original order for us to be able to change information associated with your order.

Lost Flight1 Account Login Passwords
If you opened a Flight1 account, you can get your password here. Flight1 accounts allow for easier access to features of Flight1.com, including easier order tracking and product reinstalls.

Assign Orders to your Flight1 Account
Orders can be assigned to your Flight1 account. This allows you to take advantage of some of the newer features of our ecommerce system, including keyless reinstalls, and more. Please note that products are being migrated to the new wrapper, so some orders may not be able to take advantage of this feature yet.

For other general Questions and Answers about the Flight1.com Software wrapper, follow this link:

Understanding the Flight1.com Software Wrapper (with technical questions and answers)

For other issues, please make a submission to our Customer Service department or visit www.simforums.com.

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