Policies and Terms of Service
this site or shopping card and e-commerce system, you agree to the following
terms of service:
nor its affiliates are responsible for any failure to provide this
service nor can we guarantee the accuracy or timeliness of all the
data on the site.
the Flight1.com web site, you agree to not use the services or site
in ways it was not intended.
the Purchasing of Products and use of the Shopping Cart
we strive hard for accuracy, Flight1.com can't guarantee the site to
be error free. If there is an error or other event that causes a transaction
to be inaccurate, Flight1.com at its option will either A) Refund the
entire amount of the purchase or B) Contact you regarding the transaction,
with a remedy to the problem. In either case a full refund may be given
if no remedy can be found.
being a site open to the Internet public for e-commerce may require
certain accurate data before being able to ship or complete an order.
This may include the need for accurate information that matches the
owner of the credit card or actual customer making the transaction,
as well as accurate data submitted. Providing inaccurate information
could prevent you from completing your order placing future orders
through Flight1.com. The requirements for accurate information may
be, but not limited to, the following:
3. Telephone Number
4. E-mail Address
note that some anonymous or free email services may not be allowed
for email addresses. Make sure if you are using a non-ISP email account
that it is through one of the major known free-email services.
where Flight1.com sees it necessary to validate certain information
from the purchaser, an order may be withheld. In this case, we will
contact the purchaser to get corrected, or validated information.
In the cases where we do not receive a timely response from the customer,
we will refund the transaction.
please be aware that IP Addresses are captured when orders are placed
through the shopping cart or through the electronic E-Commerce system,
and may be used or turned over to authorities in establishing or investigating
fraud on particular orders. Internet fraud costs us all, and Flight1.com
will do its part to help slow down fraud on the Internet.
details of how our download system works can be viewed
here. Flight1 does not charge any re-download fees to original
purchasers of downloaded software should they need to re-download
the product, but we do recommend making a backup of your download
to make reinstallation faster. If one of our products has been discontinued
and you do need to re-download the product, please contact customer
service and we can provide you links to the product. Do note that
Flight1 does provide e-commerce services for other vendors, and
that other vendors individual policies may apply if the product
you purchased is not managed by Flight1.
Flight1 Support Policies
product specific technical support is handled via our web forum
systems. We maintain a ticket system to deal primarily with ecommerce
issues that the automated systems on our support page can't handle.
These include problems with your order, website questions, or other
issues related to your orders or Flight1 account. Our official hours
of operation are regular business hours Monday through Friday (USA
time), excluding holidays.
only supports the original purchaser of a product. If you aquire
a product from the original purchaser, a transfer fee may be reqired
in order to renew support for the product. License transfers are
only valid if Flight1 is contacted by the original purchaser in
advance of any transfer.
general policy, subject to the refund policies listed below, Flight1
allows most products to be returned or refunded within 30 days of
purchase unless it is noted on the product page for the title that
the sale is final. In some cases a refund may not be able to be processed.
Please read the information below for more information on our refund
or CD ROM titles, only the product price is refunded, not the
shipping. All products must also be returned in excellent condition,
with no items or inserted material missing.
order was purchased from a file using the Flight1.com Download E-Commerce
system, we will require you to fill out a simple online affidavit
stating proper removal of the title and keys from your computer. This
is handled online via our ticket
note that in some instances your ability to purchase new products
or receive refunds may be denied if it turns out there is a considerably
high rate of refunds associated with a credit card number, person,
or email address. This is to protect Flight1 against potential fraud
(see the notes in the fraud section below), or bank expenses. We want
to be as fair as possible, and it is common for there to be an occasional
refund. If your account or other information are flagged in our system,
and you want to discuss this with Flight1 administrators, please contact
us via our ticket system.
note that Flight1.com only uses USD (US Dollars) for transactions,
even though you may be charged in your own local currency. There may
be currency exchange fees or other fees your payment provider may
apply. This is beyond our control. Also note that refunds may be slightly
different due to the exchange rates between your original purchase
date and the refund date, in addition to possible card fees for international
purchases your bank charges. This could effect the total value you
get back. In most cases the difference would be just a few percentage
may suspend the ability to purchase if your account or information
is associated with potential fraudulent activity, such as if multiple
purchases are associated with a high percentage of refund requests,
if there are multiple refund requests in a row, if purchases or
purchase attempts contain potentially invalid information, if excessive
purchase attempts have been made which the bank declined, if Flight1
receives evidence that you have shared your product illegally, or
for any other reason that Flight1 sees as necessary in order to
prevent Internet based fraud.
you think our system has prevented you from purchasing a product
in error, please contact us via our ticket
system, as we may be able to find the cause and help clear the
respects your privacy, and will keep all your information private,
except what could occur under the following:
your information is requested as part of a valid law enforcement
your information has been associated with fraudulent activity, and
releasing your information to third parties is required as part
of legal proceedings or investigations.
- If you
specifically opt-in to events where it is noted in advance that certain
information may be made public, such as contests where we list the
- If you
purchase a non-Flight1 product from a vendor that uses our e-commerce
services. Some information is shared with vendors that use our e-commerce
system to sell their products. This is required so they can service
your order. Please check with the vendor for their individual privacy
policy. However, the data Flight1 retains in this situation is still
note that information you make publicly available via one of our Internet
discussion forums is beyond our control, and can't be considered private.
from any of the notes above, Flight1.com fully regards your privacy
and we will never sell nor give your private information to parties
outside the direct Flight1.com family. Private information includes
both physical and e-mail addresses, phone numbers, or other personal
information. Also, your full credit card data is not stored on our
servers for both yours and our protection.
reserves the right to edit or remove content as it deems necessary.
We may change terms of this agreement without prior notice. If you find
errors on Flight1.com, or violations of out Terms of Service, please
contact us via our ticket
One Software, Inc.
3355 Lenox Rd. Ste.750
Atlanta, GA. 30326