Policies and Terms of Service
this site or the Flight1 e-commerce system, you agree to the following
terms of service. Please be aware of these terms before you make any
the Flight1.com web site, you agree to not use the services or site
in ways it was not intended nor can Flight1 be held liable for any
action that results from your use of software purchased through our
System Changes January 1st, 2020
officially ended support for product keys. Although the product
key system is still in place, our support staff cannot assist with
product reinstallation when a key file is used. Flight1 supports
reinstallation using your Flight1 account.
account is now required to use our support ticket system.
we strive hard for accuracy, Flight1.com can't guarantee the site to
be error free. If there is an error or other event that causes a transaction
to be inaccurate, Flight1.com at its option will either A) Refund the
entire amount of the purchase or B) Contact you regarding the transaction,
with a remedy to the problem. In either case a full refund may be given
if no remedy can be found.
being a site open to the Internet public for e-commerce may require
certain accurate data before being able to complete an order. This
may include the need for accurate information that matches the owner
of the credit card or actual customer making the transaction, as well
as accurate data submitted. Providing inaccurate information could
prevent you from completing your order or placing future orders through
Flight1.com. The requirements for accurate information may be, but
not limited to, the following:
2. Street Address
3. E-mail Address
note that some anonymous or free email services may not be allowed
for email addresses. Make sure if you are using a non-ISP email account
that it is through one of the major known free-email services.
where Flight1.com sees it necessary to validate certain information
from the purchaser, an order may be withheld. In this case, we will
contact the purchaser to get corrected, or validated information.
In the cases where we do not receive a timely response from the customer,
we will refund the transaction.
details of how our download system works can be viewed
here. Flight1 does not charge any re-download fees to original
purchasers of downloaded software should they need to re-download
the product, but we do recommend making a backup of your download
to make reinstallation faster. If one of our products has been discontinued
and you do need to re-download the product, please contact customer
service and we can provide you links to the product. Do note that
Flight1 does provide e-commerce services for other vendors, and
that other vendors individual policies may apply if the product
you purchased is not managed by Flight1.
Flight1 Support Policies
product specific technical support is handled via our web forum
systems. We maintain a ticket system to deal primarily with ecommerce
issues that the automated systems on our support page can't handle.
These include problems with your order, website questions, or other
issues related to your orders or Flight1 account. Our official hours
of operation are regular business hours Monday through Friday (USA
time), excluding holidays.
only supports the original purchaser of a product. If you acquire
a product from the original purchaser, a transfer fee may be required
in order to renew support for the product. License transfers are
only valid if Flight1 is contacted by the original purchaser in
advance of any transfer.
note that because product support is handled via our public web
forums, you will need to abide by the terms in the forums. If you
make posts in our forums or ticket system that are inflammatory,
abusive, or harassing, your forum account may be closed, and further
support will not be provided.
general policy, subject to the refund policies listed below, Flight1
allows most products to be returned or refunded within 30 days of
purchase unless it is noted on the product page for the title that
the sale is final. In some cases a refund may not be able to be processed.
Please read the information below for more information on our refund
Flight1.com Download E-Commerce system purchases, we will require
you to either fill out a simple online affidavit stating proper removal
of the software product from your computer, or to step through an
RMA process in another tool. In all cases you will need to certify
complete removal of any product. All refunds are handled online via
our ticket system.
note that your ability to purchase new products or receive refunds
may be denied if one of the following conditions exist:
is a considerably high rate of refunds associated with a credit
card number, person, or email address. For example, refunding more
than 50% of your purchases if you have multiple purchases may make you
ineligible for a refund.
have purchased a product and have already received a refund for
that same product twice before.
- If you
have been notified by Flight1 staff that refunds may no longer be
you have been notified either by Flight1 or via a product description
that the product sale is final (that no refunds apply).
had Flight1 manually apply an unused coupon on an order if you forgot
to use a coupon. We cannot apply a refund twice on an order. In this
case we suggest you wait 30 days until you request your forgotten
to be as fair as possible, and it is common for there to be an occasional
refund. If your account or other information are flagged in our system,
and you want to discuss this with Flight1 administrators, please contact
us via our ticket system.
note that Flight1.com only uses USD (US Dollars) for transactions,
even though you may be charged in your own local currency. There may
be currency exchange fees or other fees your payment provider may
apply. This is beyond our control. Also note that refunds may be slightly
different due to the exchange rates between your original purchase
date and the refund date, in addition to possible card fees for international
purchases your bank charges. This could effect the total value you
get back. In most cases the difference would be just a few percentage
may suspend the ability to purchase if your account or information
is associated with potential fraudulent activity, such as if multiple
purchases are associated with a high percentage of refund requests,
if there are multiple refund requests in a row, if purchases or
purchase attempts contain potentially invalid information, if excessive
purchase attempts have been made which the bank declined, if Flight1
receives evidence that you have shared your product illegally, or
for any other reason that Flight1 sees as necessary in order to
prevent Internet based fraud.
you think our system has prevented you from purchasing a product
in error, please contact us via our ticket
system, as we may be able to find the cause and help clear the
of VPN or Proxy Servers
cannot guarantee service if you use a VPN or Proxy Server. If
you connect to one of our services using a VPN or proxy server
there is the risk of data corruption. This could mean incomplete
orders or corruption of file downloads. Please understand these
risks before connecting to our services using a VPN or proxy server.
and Use of Information
your privacy, and will keep all your information private, except what
could occur under the following:
your information is requested as part of a valid law enforcement
agency request or an official audit that Flight1 is required to
your information has been associated with fraudulent activity, and
releasing your information to third parties is required as part
of legal proceedings, audits, or investigations.
- If you
specifically opt-in to events where it is noted in advance that certain
information may be made public, such as contests where we list the
- If you
purchase a non-Flight1 product from a vendor that uses our e-commerce
services. Some information is shared with vendors that use our e-commerce
system to sell their products. This is required so they can service
your order. Please check with the vendor for their individual privacy
policy. However, the data Flight1 retains in this situation is still
processes credit card and PayPal transactions. Data is transferred
to our processor (PayPal for both merchant and PayPal transactions).
Only necessary data is transferred PayPal to securely process the
transaction and allow us to service the transaction through our site.
note that information you make publicly available via one of our Internet
discussion forums is beyond our control, and can't be considered private.
from any of the notes above, Flight1.com fully regards your privacy
and we will never sell nor give your private information to parties
outside the direct Flight1.com family.
Needed to Provide Service
strives to meet or exceed requirements in how your information is
used in our services. We are a "Data-Minimum" company
and only use data in a manner that allows us to provide services to
you within a secure environment.
does require a minimum of data in order to provide our service. The
personal data we collect is relevant for the purpose of providing
our services and securing our servers. The data we collect asides
from email addresses and hashed passwords are name, address, city,
state/province, zip code, country, IP address, and telephone number
(in some areas telephone is optional but recommended). This data is
collected as part of an ecommerce transaction as it allows us to process
your order and associate your information with purchases, allows you
to reinstall your products, and/or identify your transaction to support
systems. Data submitted to a web discussion forum is only what is
needed to give you access to that forum and allow you to customize
your profile and make forum posts. Flight1 does not use forum data
for any purpose other than for you to gain access to the relevant
areas of the forums. Please note that some forums you may join are
not managed by Flight1. Please check with the manager of any 3rd party
forum for their policies. Each web forum has a separate agreement
that will be presented prior to registration to that forum.
your full credit card number is not stored on our servers for both
yours and our protection. We do not store card expiration dates or
card verification numbers. When utilizing PayPal to make payments,
none of your PayPal data goes through our servers as you enter login
data directly on the PayPal site. We also do not store data based
on your computer hardware on our servers.
minimally utilizes cookies so that you can stay logged into your Flight1
account. The server will write your Session ID to a cookie which does
not contain any personalized information. Session cookies generally
expire after 20 minutes. If you create an account or open a support
ticket and want to stay logged in, data that will allow you to stay
logged in will also be written (this is optional). We do not utilize
cookies for any other purpose or to track users. We utilize the 3rd
party Google API for translation services. If you utilize Google to
translate a page on this site, a Google cookie may be written.
does not use your data for marketing purposes. Please note number
4 above if you purchase a 3rd party product through us. We also do
not use outside analytical tracking services. If you request translation,
we use Google Translate services.
wish to delete your account and other data from our servers, you can
submit an initial request via our ticket system and an agent will
respond with proper instructions, including steps that will allow
for proper "proof of identity" which is required before
any request can be fully processed. During the data deletion process
most data can be removed or anonymized. Please note that some data
that implicitly allows us to protect our servers, comply with audits,
or to prevent fraud cannot be removed. More information will be available
in your data deletion request.
is not supported indefinitely. Flight1 does not guarantee that
software products will run on versions of Windows beyond the version
the product was originally released for, nor does Flight1 offer
support on products that are installed on versions of Windows
that Microsoft no longer supports. In some cases notices will
be displayed on the product page that the software is no longer
supported. We do our best to keep archives of older products,
but we highly recommend you keep your own backups as we cannot
guarantee the availability of products after they reach legacy
status. 3rd party vendors that utilize our ecommerce services
may have support policies that differ from ours. Flight1 is not
responsible for 3rd party product support or 3rd party product
reserves the right to edit or remove content as it deems necessary.
We may change terms of this agreement without prior notice. If you find
errors on Flight1.com, or violations of out Terms of Service, please
contact us via our ticket
One Software, Inc.
3355 Lenox Rd. Ste. 750
Atlanta, GA. 30326